Deliveries and returns
Delivery options vary depending your school.
Free delivery to your school uniform shop is available at all schools. You can collect your order during regular uniform shop trading hours. Orders are usually available within 1-2 trading days.
Delivery to your nominated address is only available at selected schools.
Delivery is provided using Australia Post Parcel Post for a flat fee of $10 provided the order is less than 10kg and the delivery address is within the postcode 6000 – 6214 or 6800 - 6999. Delivery usually takes between 4 and 10 working days from when an order is received to when it is delivered, depending on delivery location.
Delivery using Express Parcel Post is available for a flat fee of $15 provided the order is less than 10kg and the delivery address is within the postcode 6000 – 6214 or 6800 - 6999. Delivery usually takes between 2 and 5 working days from when an order is received to when it is delivered, depending on delivery location.
Delivery fees for any orders above this weight require prior arrangement with management.
Returns / Exchanges / Refunds
We want all our customers to be happy with their purchases and understand that sometimes things may not fit quite right when they are received or you may change your mind. If this is the case, please bring the products back to the uniform shop within 30 days and the staff will be happy to exchange the product for the correct size or give you a refund. Please note all products must be unused in their original saleable condition together with their original packaging, labels and receipt.
For schools which do not have a uniform shop on site please email us at firstname.lastname@example.org detailing the reason for the return or exchange. Once you have heard back from us please return the products to the original collection point and we will collect the items during our next scheduled delivery and return the repaired or replacement items at the next scheduled delivery date. Please note all products must be unused in their original saleable condition together with their original packaging, labels and receipt.
If you prefer to post your products back to us we are happy to exchange them for you or refund your money, but please note that the customer is responsible for all postage costs incurred in the return and exchange of the product. Please contact us on email@example.com before returning any products by post.
If a product has been incorrectly supplied by Matrix Uniforms or if the product is faulty or defective please contact us on firstname.lastname@example.org and we will happily repair or exchange the product for you, as required. The quickest and easiest return/exchange method is to take the incorrect or defective item back to the uniform shop / collection point, but should you wish to post the item to us we will cover all postage costs, if we originally posted your order to you and the postal return has been approved by us. Please note we require returned products to be unused in their original condition together with their original packaging, labels and receipt.
We reserve the right to repair all faulty and defective products in the first instance before considering providing a replacement or refund.
Products damaged as a result of wear and tear, accidents, mishandling or not following garment washing/drying instructions will not be repaired, replaced or refunded. Determination of the reason for damage will be assessed by our suppliers.
Made to measure items and bathers cannot be accepted for return, exchange or refund.
Should you wish to cancel a transaction please email us at email@example.com with all the transaction details and the reason for the cancellation.